I have been booking with Travelocity for years and until now have had no problems.

I booked a trip to Turkey this week and its not a cheap flight – its over $1200.

I could have gotten that price from several places but in my experience Travelocity is pretty reliable.

I logged into my bank yesterday to find I had both a hold on my account from United Airlines & Turkish Airlines.

This isn’t too surprising because most companies these days break down the tickets by carrier.

What surprised me was that BOTH the holds were for $1200!

I contacted Travelocity and they explained that this was because I used a debit card – NO – you did not run BOTH charges through via 2 different airlines because of a debit card!

They said to wait – and that it would go away.  Then they said I should call back.

The first call took 30 minutes and the woman on the phone apologized a lot but couldn’t DO anything.

When will they train people to understand that saying “I’m sorry” over and over is NOT going to make up for $1200 missing from my bank account!

I called back later and was put on hold for 30 minutes (before I had to go again!)

I called back again and got the same BS explanation and when I demanded to speak to a supervisor he had me look up my bank’s phone number and put me on hold while he contacted my bank and I had to get them to clear the hold – I would have done this myself but I didn’t know which hold to clear – and to be honest am still concerned that my flights are all OK.

He apologized again and magnanimously offered me a $50 voucher off my next trip.

They blocked $1200 from my bank for 2 days – can’t tell me exactly why it happened or that it won’t happen again and he thinks $50 is going to make me feel better?

He wasn’t much of a supervisor because he was stuck on his script and kept telling me to “Have a nice day” and how “Sorry he was” and how “Happy he was to resolve it”.

This is not customer service!

His offer of $50 was done to make HIM feel good – to make it look like he DID something.  But as a customer I am still upset and this form of manipulation the “You should feel good because I dictate that you feel good” attitude is terrible.  I would rather he did nothing and accepted that I was upset still.

Would a $50 voucher make up for $1200 being missing from your bank account for several days?

He couldn’t answer me and didn’t know what to do next.  He just fumbled and said goodbye.  Nice.