They Stole My Dignity

I don’t know about the rest of you but in my life there are three types of bills:

1) The autopays

2) The pay it yourself online

3) The send in a check

I am horrible about the third.  So much so that my wife pays those.

Anyways, earlier this month I messed up on one of the seconds and found myself getting a call from Wells Fargo because my car payment was late – just a slip up – I have the money and everything just forgot to pay them.

The man of course tried to get me to pay on the phone and incur an $8 fee (on top of the $20  for being late).  No thank you I said.  I am late and since late is late I will just make a double payment online on the first.  He said that was ok.  He then asked if I was having ‘hard times’ and could explain why I was late.  Told him everything was fine and that they would get the money on the first.

At that point I did wonder why they asked – are they doing a survey?  do they care?  do they collect excuses?  But I digress.

This morning I woke up to a phone call of a lady asking me if I knew my car payment was 24 days late?  Yes – Yes I do.

Then she asked when I planned on paying it.  So I told her I had made arrangements weeks ago to pay it on the first – since again it wouldn’t make a difference once I was late – I mean they already charged me $20 for the delay.

Why are you harassing me about this? I already made arrangements for the first?

— Well I am just calling to verify that you are still going to pay on the first.

No – No that is not what you said when you called you were trying to get me to pay today.

— Well, I just got to that part of the notes – its the same thing. But you need to pay on the phone with me today because you won’t get your payment in on time.

I was going to pay online.

— Oh no – we turned that off – you can’t pay online because you are 17 days late.

Ok, then I will send a check.

– Oh no – it won’t get here in time, you will be late again.

But it takes two days for a check to get there.

– But we won’t process is for 7 to 10 days.

Wait a second, you have on record that I have arrangements to pay online on the first.  Why would you then turn that off?

– So you learn your lesson about being on time.

What?  Did you really just tell me that I made arrangements and you are now changing the terms of them so I learn my ‘lesson’?  Get me a supervisor.

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So the supervisor does this whole song and dance and tells me that I needed to talk to customer service.

So I call customer service – and they were like – your online account is fine – your can pay whenever you like.

WTF!

So I paid – today – before the first – for January and February.

Thank you Wells Fargo!